Leadership Training Case Study Essay Example

Leadership Training Case Study Essay Example Leadership Training Case Study Essay Leadership Training Case Study Essay Improving Productivity Coastal Bank is a large bank in a southeastern city. As a part of a comprehensive internal management study, Harris Meade, the data processing vice president, examined the turnover, absenteeism, and productivity figures of all work groups in the organization. The results Meade obtained contained no real surprises except in the case of the check-sorting and data-processing departments. The Research The inquiry revealed that in general the departments displaying high turnover and absenteeism rates had low production figures, and those with low turnover and absenteeism were highly productive. No surprise there. When analysis began on the check-sorting and data-processing figures, however, Meade discovered that both departments were tied for the lead for the lowest turnover and absenteeism figures. What was surprising was that the check-sorting department ranked first as the most productive unit, whereas the electronic data-processing department ranked last. That inconsistency was further complicated by the fact that the working conditions for check-sorting employees are extremely undesirable. They work in a large open room that is hot in the summer and cold in the winter. They work alone and operate high-speed check-sorting machines requiring a high degree of accuracy and concentration. There is little chance for interaction because they all take rotating coffee breaks. The computer room is air-conditioned, with a stable temperature year round; it has perfect lighting and is extremely quiet and comfortable. It was known that both groups are highly cohesive and that the workers generally function well with others in their department. This observation was reinforced by the study’s finding of the low levels of turnover and absenteeism in both departments. The Interview Data In an effort to understand this phenomenon (similar productivity despite vastly different conditions), Meade decided to interview the members of both departments. Meade hoped to gain some insight into the dynamics of each group’s behavior. It was discovered that the check-sorting department displayed a great deal of loyalty to the company. Most of the group was unskilled or semiskilled workers; although they have no organized union, each person felt that the company had made special efforts to keep their wages and benefits in line with unionized operations. They knew that their work required team effort and were committed to high performance. A quite different situation existed in the data-processing department. Although the workers liked their fellow employees, there was a uniform feeling among this highly skilled group that management placed more emphasis on production than on staff units. It was their contention that pay increases had been better for operating departments and that the gap between the wage earners and salaried employees did not reflect the skill differences. Because of that, a large percentage of the group displayed little loyalty toward the company, even though they were very close among themselves. The Challenge There is some degree of urgency to improve productivity in this situation. A major competitor in the region is increasing its market share, while Coastal Bank’s market share is trending downward in the last two quarters. One challenge the bank faces is how to make the data-processing unit more productive. Other low-performing departments may need focus as well, particularly in the areas of absenteeism and turnover. It is possible that system-wide change may be needed. You are Harris Meade and you are tasked with improving productivity throughout the bank: HOW do you decide on the best course of action? What is the best method to make the decision? HOW do you implement any change that may be needed? Suggestion for use: have learners answer the case study individually. Then break them into small groups to discuss and come to some consensus. There is no â€Å"right† or â€Å"wrong† answer in this case study, as is true of many leadership decisions. The best a leader can do is to align with organizational priorities, seek the input of others, develop reasonable plans, and try to make a thoughtful decision. It is probably a good idea, in this case, to appoint a cross-functional team composed of workers from each department and other bank departments, too, to make recommendations to management.

What They Are and How They Were Formed

What They Are and How They Were Formed The word pluvial is Latin for the word rain; therefore, a pluvial lake is often thought of as a formerly large lake created by excessive rain paired with little evaporation. In geography though, the presence of an ancient pluvial lake or its remnants represents a period when the worlds climate was much different from present-day conditions. Historically, such shifts changed arid areas into places with extremely wet conditions. There are also present-day pluvial lakes that show the importance of various weather patterns to a location. In addition to being referred to as pluvial lakes, ancient lakes associated with former wet periods are sometimes put into the category of paleolakes. Formation of Pluvial Lakes The study of pluvial lakes today is mostly tied to that of ice ages and glaciation as the ancient lakes have left distinct landform features. The most prominent and well studied of these lakes are usually related to the last glacial period as this is when they are thought to have formed. Most of these lakes formed in arid locations where there was initially not enough rain and mountain snow to establish a drainage system with rivers and lakes. As the climate then cooled with the onset of climate change, these dry locations turned wet because of different air flows caused by the large continental ice sheets and their weather patterns. With more precipitation, stream runoff increased and began to fill the basins in the formerly dry areas. Over time, as more water became available with the increased moisture, the lakes enlarged and spread across places with lower elevations creating enormous pluvial lakes. Shrinking of Pluvial Lakes Just as pluvial lakes are created by climate fluctuations, they are also destroyed by them over time. For example, as the Holocene epoch began after the last glaciation temperatures around the world rose. As a result, the continental ice sheets melted, again causing a shift in world weather patterns and making the newly wet areas once again arid. This period of little precipitation caused the pluvial lakes to experience a drop in their water levels. Such lakes are usually endorheic, meaning they are a closed drainage basin that retains precipitation and its runoff but it does not have a drainage outlet. Therefore without a sophisticated drainage system and no incoming water, the lakes began to gradually evaporate in the dry, warm conditions usually found in their locations. Â   Some of Today’s Pluvial Lakes Though the most famous of todays pluvial lakes are significantly smaller than they used to be because of the lack of precipitation, their remnants are important aspects of many landscapes around the world. The United States Great Basin area is famous for having the remains of two large pluvial lakes Lakes Bonneville and Lahontan. Lake Bonneville (map of former Lake Bonneville) once covered nearly all of Utah as well as portions of Idaho and Nevada. It formed about 32,000 years ago and lasted until approximately 16,800 years ago. Lake Bonnevilles demise came with reduced precipitation and evaporation, but most of its water was lost as it overflowed through Red Rock Pass in Idaho after the Bear River was diverted to Lake Bonneville following lava flows in the area. However, as time passed and little rain fell into what remained of the lake, it continued to shrink. The Great Salt Lake and the Bonneville Salt Flats are the largest remaining portions of Lake Bonneville today. Lake Lahontan (map of former Lake Lahontan) is a pluvial lake that covered nearly all of northwestern Nevada as well as parts of northeastern California and southern Oregon. At its peak about 12,700 years ago, it covered approximately 8,500 square miles (22,000 square kilometers). Like Lake Bonneville, Lake Lahontans waters gradually began to evaporate resulting in a drop in lake level over time. Today, the only remaining lakes are Pyramid Lake and Walker Lake, both of which are located in Nevada. The rest of the lake’s remnants consist of dry playas and rock formations where the ancient shoreline was. In addition to these ancient pluvial lakes, several lakes still exist around the world today and are dependent on an areas precipitation patterns. Lake Eyre in South Australia is one. During the dry season portions of the Eyre Basin are dry playas but when the rainy season begins the nearby rivers flow to the basin, increasing the lake’s size and depth. This is dependent though on the seasonal fluctuations of the monsoon and some years the lake can be much larger and deeper than others. Todays pluvial lakes represent the importance of precipitation patterns and the availability of water for a locale; whereas the remains of ancient lakes show how a shift in such patterns can alter an area. Regardless of whether or not a pluvial lake is ancient or still existing today though, they are important components of an area’s landscape and will remain so as long as they continue to form and later disappear.

How did the French colonialism affect the class structure of Vietnam Essay

How did the French colonialism affect the class structure of Vietnam - Essay Example    The French colonization displaced much of the culture of Vietnam. While the Vietnamese adhered to the system of group ownership of land and resources that revolved around the village structure, the French were advocates of the capitalist school of single ownership in land or resources. As the French extended their political power over Vietnam, they also drastically implemented economic ideas that were detrimental to the existing village system. For some Vietnamese, those who served the French colonial government, life was good for they enjoyed certain privileges such as good education for their children at private schools and to some extent university studies in Paris, France. But majority of the Vietnamese suffered hardship. Many peasants were stripped off their lands and were forced to work in mines and in large farms owned by the colonizers (Levy 9). The poor farmers worked under miserable conditions with little pay. This system of forced labor established by the French was k nown as corvee (Seah & Nair 22). Audrey Seah and Charissa Nair in their book Culture of the World: Vietnam noted three kinds of Vietnamese during the French period from the point of a Vietnamese journalist in 1937 – â€Å"the Vietnamese were so poverty-stricken that they can be categorized by their diet: those who lived on bran and vegetables, like pigs of rich property owners; those who lived on bran and water, like pigs of poorer property owners; and those who survived by tasting samples while pretending to bargain with bran sellers.† The lowly life of the Vietnamese villagers in the hands of the French is captured vividly in the 1914 account of Nguyen Thuon Hien, a Vietnamese poet, on the fate of the villagers who were killed by the French colonial authorities when they pleaded for lower taxes. These are but the a few instances of the indignities and mistreatments endured by the Vietnamese during the colonial rule of France (Long 71). The French colonized Vietnam to get advantage of the many natural resources of the country and to bring prosperity to France. The exploitation went on for many years and by 1945, during World War II, â€Å"France was earning a great deal of money from the sale of goods produced in Vietnam† (Levy 9). The oppression did not go unnoticed by Vietnamese who organized to resist the French ruling. These groups called themselves nationalists who were fighting for self-governance. The nationalists produced their most influential leader in the person of Ho Chi Minh (9). Ho Chi Minh joined the Communist Party in France which was advocating the Soviet Communism where the economy of the state was controlled by the central Communist Party, the government, and the military – private ownership of land and resources was not allowed (10). Ho Chi Minh together with other Vietnamese revolutionaries, like Pham Van Dong and Vo Nguyen Giap formed the Vietnam Independence League, more known as the Viet Minh. The membership to the league was open to Communists and non-Communists who are aiming for the abolition of foreign rule in Vietnam (11). The Vietnamese responded to Ho Chi Minh’s call of â€Å"Let him who has rifle use his rifle, let him who has sword use his sword. And let those who have no sword take pickaxes and sticks.† (Seah & Nair 24) to lead the mass action against their French oppressors. Land issues led to the Vietnam War. Many Vietnamese who were peasants or poor

What is your relationship between text and performance How is text Essay

What is your relationship between text and performance How is text used in, for and as art, design and performance - Essay Example By providing access, that is, to every form of extremism, including the prostitute, the madman, the artist, and the critic, modern society had stripped man of his ability to approach the society from without, and therefore to critique. Gavin Butt, writing specifically about art and literature criticism more than a half a century later, in 2005, claimed that the position of the critic had not substantially changed. He argued that criticism had suffered a crisis following post-structuralism in which the â€Å"space for criticality† had â€Å"withered† (p 1). Specifically, he claimed that theorists following Derrida, through declaring a deconstructive stance in regard to text in which the critic lives inside the text rather than outside of it, thereby becoming unmoored from any objective or â€Å"anterior† position from which to judge a text’s intent, have lost claim to any constructive ground by which to judge such texts (p 3). Taking, as one must in the pos tmodern world, the notion of text to its logical conclusion, one comes to the same argument that Marcuse presented. The artist cannot find room to critique society because he lives within the text that society represents. But is this necessarily so? If, that is, Marcuse found it possible to write his book, or Butt found it worthwhile to discuss the role of the critic, there must be some possibility of critical distance still available to the artist. Or else why so much spilled ink? The answer, it is believed here, is found in the continuing argument provided by Butts – and indeed hinted at in the work of both Marcuse and Derrida, as well as others. Through what Butt calls the â€Å"performative† act of criticism, the artist as well as the critic, is able to form an act of criticism of â€Å"text.† Butt calls for a criticism â€Å"after criticism† which rests on the â€Å"event-ness† or immanence of an act as the significant factor, rather than any supposed transcendent or theoretical quality concerning the notion of criticism. In other words, the artist, by acting on a text, defined however it may be defined, is able to approach that text in a way that is instructive or altering or controlled or otherwise understood. In this brief paper, the role of the artist in defining the interaction between text and performance will be considered. Using the framework that Butts suggests, as presaged by other theorists working in the same vein, and as applied through the work of select contemporary artists, the paper will consider how text, both literally and figuratively configured, relates to performance, and how the artist may make use of this relationship as a critical function. Brief definition of the notion of â€Å"text† will be offered, followed by a critical examination of how the relevant working artists have used actual and figurative text in their art to significant effect. Following this exposition, conclusions will be offered regarding the use of performance and text within my own approach to art as a means of achieving critical distance from the society in which I live and communicative proximity to my viewers, so that my art may be both meaningful and substantive. Text Defined In their film about the French philosopher who defined the deconstruction movement, Jacques Derrida, Kirby Dick and Amy Ziering weigh his influence and theoretical suppositions against the man himself. This is a fitting tribute in many ways, since Derrida believed that the notion of a â€Å"text† includes a structurally infinite set of possibilities, a network of associations that spring from any given object or

Two Carbohydrate Solution Essay Example for Free

Two Carbohydrate Solution Essay This experiment consist of 2 part . First part is to test whether solution A and solution B are reducing sugar. Second part of the experiment is to investigate 2 type of reaction , biological reaction and chemical reaction. The chemical enzyme is hydrochloric acid while the biological enzyme is amylase saliva . The specific enzyme reaction involved in the experiment is hydrolysis reaction. Solution B is a polysaccharide which will break down into monosaccharide by hydrolysis reaction. Hydrochloric acid is a very strong acid and it can digest any that contact with it. At high temperature, hydrochloric acid can act as chemical enzyme which can hydrolyses polysaccharide. Hydrochloric acid can break down solution B and starch which are polysaccharide to their respective monosaccharide. Temperatures may have affect the substances such as solutions A and B, saliva, and hydrochloric acid. Saliva is a type of biological enzyme needs an optimum temperature of 37Â °C to carry out high activity. High temperature causes amylase to become denatured, and the shape of the active site changes, because the bonds in the enzymes are broken because of the heat energy gained to brak the bond. When an enzyme is denatured, it cannot function, hence , no catalyse biological reaction. When solution B is under high temperature, solution B gains heat, which is converted to kinetic energy. Solution B thus have high kinetic energy, and its easier to be catalyzed because the activation energy is achieved easily. Because it has high kinetic energy, the solution can be catalyzed by the hydrochloric acid. The product that formed after hydrolysed is broken to monosaccharide which are glucose molecules. This is because glucose is a type of reducing sugar that can turns Benedict’s solution from blue to brick-red precipitate. Starch and glucose are consider as carbohydrate . Figure below shows the structures of starch. Structure of glucose is shown as above . Basis of the test used in this experiment is for amylase enzyme and hydrochloric acid to function as enzymes to convert starch, which is solution B to their monomers. At 37Â °C, amylase enzyme are able to convert starch to glucose because it is in their optimum temperature. Beside that, HCl cannot carry out reaction because its has not gained enough energy to catalyse reaction. At 95Â °C, HCl are able to catalyse starch into glucose molecule because it has gained enough energy through heating process. However, amylase enzyme are denatured at high temperature. High temperature breaks the bonds that holds the 3D shape of an amylase enzyme. This causes the active site of the amylase enzyme to be altered, and therefore starch molecules cannot bind to the altered active site. The purpose of adding sodium hydroxide is to neutralize the hydrochloric acid in the solutions, while adding Benedict’s solution is to test the presence of glucose molecules. Carbohydrate Solution B is the complex molecule and this is because show no reaction in benedict’s test. Before hydrochloric acid is added, solution B still is starch. After hydrolyzing reaction take place , is shows positive result to th benedict’s test. Means glucose is present in solution B after hydrolyzing. Conclusion : Salivary amylase will only hydrolyse starch into glucose at optimum temperature(37 while hydrochloric acid can hydrolyse starch at temperature (c).

The Disproval Of Spontaneous Generation :: essays research papers

From the beginning of time it was believed that living things could come from nonliving things. This process was known as spontaneous generation. However, in the middle of the 17th century and then through the next 100 years, this idea was disproved by three important experiments. We now know that a nonliving object or group of objects can not turn into a living organism. Spontaneous generation is impossible in the atmosphere that we have today.   Ã‚  Ã‚  Ã‚  Ã‚  In the early 1600’s, people believed that living organisms could evolve from nonliving organisms. They proved this by saying that if a piece of meat was left out uncovered, that maggots would appear in a few days. These worms did not come from anything that they could see, so they assumed they came from the nonliving meat. In 1668, a man named Redi designed and completed an experiment that showed how this was not true. He took two pieces of raw meat, and left them out. He covered one so that nothing could get in, and left the other one open. The open one grew maggots, and the covered one did not, proving that the dead meat did not produce the worms as they had previously thought.   Ã‚  Ã‚  Ã‚  Ã‚  In the 1700’s a man named Spallanzani proved Redi’s idea to a further extent. He noticed microbial growth on boiled pond water after being exposed to the air. To prove that this growth came from something living in the air, and not from the nonliving water, he designed an experiment. He boiled pond water to kill all the microbial growths. He then poured that water into two separate test tubes. He sealed one so that no air could get in, and left one open to the air. The one that was left open slowly became more and more cloudy with microbial growths. The sealed tube stayed as clear as it had been when it was boiled. This experiment proved that the growths could not come from nonliving organisms, but had to have been transported there through the air. When Spallanzani presented his results to the public, he was criticized. Other scientists said that he made the air unfit for living growth, and that they needed the air to change from nonliving to living .   Ã‚  Ã‚  Ã‚  Ã‚  Pasteur did the third experiment, in 1862. He took Spallanzani’s experiment, and the critic’s statements, and combined the two. He boiled pond water to kill all the living organisms.

Gamer: violent video games Essay

Everyone nowadays plays video games. From kids to adults, we all go through the phase of video games. Some are violent others aren’t. So which ones are good for you and which aren’t? Well I believe that video games in general are just games. They do not harm anything or anyone. Violent video games do not cause violent behavior. Just because you go around shooting people on a television doesn’t mean your going to run around the street killing people. This misconception is often misunderstood. It’s just a game. Your sitting next to your television pushing buttons on a controller. Let’s say your playing a violent war game like Medal Of Honor. This game is based off of World War One and World War Two. Of course there is a lot of killing involved, but during a war isn’t that what you expect? Besides the whole killing factor I personally believe that these kinds of games are benefitial. You get to learn what weapons were using during that time period, you learn key events, and most of all you get a historical background of the time period covered. To me this is a unique way of learning. The younger generation tend to play war-like games, which in my opinion is really good. Young kids like shooting and action, but what they don’t know is that they are actually getting more than just that. They are learning what made the United States today. People often look past all those details and just argue that violent video games cause violent behavior, but I am at disbelief. Another reason why I think violent video games don’t contribute to violent behavior is because there is actually no scientific proof. There is no proof out there that violent games cause violent behavior. So what’s wrong with a little bit of machine gun action? Nothing. Nothing at all. In fact some studies show that violent video games actually help with stress and help you relax. Lets say your coming home from work and you had a miserable day. Your boss made you angry because he made you stay late. So you turn on your video game system when you get home ,and decide to shoot some people in the game to help you deal with your stupid boss. So instead of fighting your boss you get to take it out in the video game. It helps you meditate and get your feelings out in an unrealistic envirnment. It’s just too much fun. Who wouldn’t want to run around in a game and blow stuff up? I mean it’s not like I can just go down the street to the store and ask if I could purchase an rpg. Violent video games don’t affect people that way. Ask someone next time, what is the difference between a violent video game and a violent movie? There is none. Only difference is in a video game you have more control than a movie. More control is more fun, and more fun is always good. Just think about how many people just purchased the new GTA 5. That game is probably the most violent game ever produced, and yet people are still staying sane. In my opinion, violent video games have nothing to contribute to violent behavior. Violent behavior is adopted from real violent experiences or encounters. If someone wants to go run down a street and kill someone they will. A video game does not determine that, and never will. We have plenty of pshycos in this world to worry about some video games. Let the people who want to play them. play them. Violent or not at the end of the day it’s just a game.

Health Records

When going to the doctor’s office, there was a time when patients had to check out their medical records before seeing their doctor or dentist. They would also have to return the medical records before leaving the clinics or hospital. Now patients are able to skip those steps because of electronic medical records. But what exactly are manual medical records and electronic records? According to Merriam-Webster, medical records are a record of a patient's medical information (as medical history, care or treatments received, test results, diagnoses, and medications taken).Electronic medical records are digital medical records that either originates from an electronic format or is converted from paper or hard copy to an online version. This paper will give the reader insight on the pros and cons of both manual and electronic medical records, and will allow the reader to form an opinion on which is the better method of filing records. Medical records are used to maintain all of a p atient’s medical files. These files and documents include, but are not limited to vitals, medication history, prior injuries, treatments, and appointments.The medical records come in two forms: electronic and paper (manual). Both are essential to keeping track of patients’ medical history. This is important for doctors to be able to continue appropriate treatment, and especially necessary for patients that have a team of physicians and therapists. Without medical records it would nearly impossible to give the proper care to a patient because there would be a lack of knowledge of past medical care and treatment. The question that usually arises about medical records is â€Å"which are better, electronic or manual records?†This is a very good question, but both methods are very beneficial. There are pros and cons to both of the methods. When comparing the two I like to evaluate them based on storage, legibility, access, and security. These four points can help you determine which method is more reliable or efficient. â€Å"Storage of medical records is an area in which electronic medical records seem to have the edge. Hospitals and medical providers often have warehouses literally filled with paper records. Besides taking up space, paper records are not eco-friendly.Electronic records can be stored on computer drives that require much less space and fewer resources to produce. Paper records also naturally deteriorate over time in storage, regardless of how well their environment is controlled, and they tend to decay upon excessive handling. Computer records can in theory be stored and accessed forever, without the deterioration of record quality. While doctors may have a reputation for poor penmanship, few people in any profession can write as clearly as a computer word processor can.Paper medical records can be difficult to decipher, particularly for those unfamiliar with medical terminology. One of the clear benefits of electronic records is that typeface is more or less standardized and clear across all records. This clarity saves time for the reader, and time can be critical in medical treatment. However, doctors or their assistants who are unfamiliar with the best practices of word processing technology may find it time-consuming to enter records electronically†According to John Csiszar, one of the main benefits of electronic medical records is that they can be shared with other professionals almost instantaneously via electronic transmission or direct access to a storage system. For paper records to reach other interested parties, they must either be mailed or converted to electronic format, such as via scanning and emailing, before they can be accessed.Both paper and electronic record storage systems have some security vulnerabilities. Electronic records are susceptible to hackers and other unauthorized individuals who can gain access by breaking down the electronic defenses of a storage system. Electroni c records can also be rendered inaccessible due to system crashes or other electronic malfunctions. Paper records are generally safe unless someone physically breaks into a storage unit.Both types of records can be susceptible to natural disasters such as fires and floods; however, a facility will typically have only one copy of a paper record, versus at least one backup copy of an electronic record. Both electronic records and manual records are beneficial. I personally think that they should be filed in conjunction with one another. I think that we should do them electronically, but print copies for paper records as a backup system. Computer systems are not always reliable, so the paper records would be beneficial during those times.

A Brief Biography of Princess Diana

A Brief Biography of Princess Diana Who Was Princess Diana? Princess Diana, the wife of British Prince Charles, endeared herself to the public through her warmth and caring. From her picture-perfect wedding to her untimely death in a car accident, Princess Diana was in the spotlight nearly at all times. Despite problems with so much attention, Princess Diana tried to use this publicity to bring attention to worthy causes such as the elimination of AIDS and landmines. She also became truly a princess of the people when she publicly shared her struggles with depression and bulimia, becoming a role model for those who suffer from those ailments. Dates July 1, 1961 - August 31, 1997 Also Known As Diana Frances Spencer; Lady Diana Spencer; Her Royal Highness, the Princess of Wales; Princess Di; Diana, Princess of Wales Childhood Diana was born in 1961 as the third daughter of Edward John Spencer and his wife Frances Ruth Burke Roche. Diana grew up in a very privileged family that had a long history of close ties with the royal family. When Dianas paternal grandfather passed away in 1975, Dianas father became the 8th Earl of Spencer and Diana gained the title of Lady. In 1969, Dianas parents divorced. Her mothers affair helped the court decide to give custody of the couples four children to Dianas father. Both of her parents eventually remarried, but the divorce left an emotional scar on Diana. Diana attended school at West Heath in Kent and then spent a short time at a finishing school in Switzerland. Although she was not an excellent student academically, her determined personality, caring nature, and cheerful outlook helped her through it. After returning from Switzerland, Diana rented an apartment with two friends, worked with children at the Young England Kindergarten, and watched movies and visited restaurants in her free time. Falling in Love With Prince Charles It was about this time that Prince Charles, in his early 30s, was under increasing pressure to choose a wife. Dianas vibrancy, cheerfulness, and good family background caught the attention of Prince Charles and the two began dating in mid-1980. It was a whirlwind romance for on February 24, 1981, Buckingham Palace officially announced the couples engagement. At the time, Lady Diana and Prince Charles seemed truly in love and the whole world was awed by what seemed like a fairytale romance. It was the wedding of the decade; nearly 3,500 people attended and approximately 750 million people from around the world watched it on television. To the envy of young women everywhere, Lady Diana married Prince Charles on July 29, 1981, at St. Pauls Cathedral. Less than a year after the wedding, Diana gave birth to William Arthur Philip Louis on June 21, 1982. Two years after William was born, Diana gave birth to Henry (Harry) Charles Albert David on September 15, 1984. Marriage Problems While Diana, now known as Princess Di, quickly gained the love and appreciation of the public, there were definitely problems in her marriage by the time Prince Harry was born. The stresses of Dianas numerous new roles (including wife, mother, and princess) were overwhelming. These pressures plus the extreme media coverage and post-natal depression left Diana lonely and depressed. Although she tried to maintain a positive public persona, at home she was crying out for help. Diana suffered from bulimia, cut herself on her arms and legs, and made several suicide attempts. Prince Charles, who was jealous of Dianas extra media attention and unprepared to handle her depression and self-destructive behavior, quickly started to drift away from her. This led Diana to spend the mid- to late-1980s, unhappy, lonely, and depressed. Dianas Support of Many Worthy Causes During these lonely years, Diana tried to find a place for herself. She had become what many describe as the most photographed woman in the world. The public loved her, which meant that the media followed her everywhere she went and commented on everything she wore, said, or did. Diana found that her presence comforted many who were sick or dying. She dedicated herself to a number of causes, most especially to the elimination of AIDS and landmines. In 1987, when Diana became the first famous person to be photographed touching someone with AIDS, she made a huge impact in dissolving the myth that AIDS could be contracted merely by touch. Divorce and Death In December 1992, a formal separation was announced between Diana and Charles and in 1996, a divorce was agreed to which was finalized on August 28. In the settlement, Diana was given $28 million, plus $600,000 per year but she was to give up the title, Her Royal Highness. Dianas hard-won freedom did not last long. On August 31, 1997, Diana was riding in a Mercedes with her boyfriend (Dodi Al Fayed), bodyguard, and chauffeur when the car crashed into a pillar of the tunnel under the Pont de lAlma bridge in Paris while fleeing from paparazzi. Diana, age 36, died on the operating table at the hospital. Her tragic death shocked the world. Initially, the public blamed the paparazzi for the accident. However, further investigation proved that the primary cause of the accident was that the chauffeur had been driving under the influence of both drugs and alcohol.

Love Quotes for Her

Love Quotes for Her You know that you are in love when you no longer find the company of your friends as interesting as it used to be. The girl of your dreams occupies your mind all the time. She makes you smile with her funny faces. When she is not around, you miss her terribly. Your heart flips when she looks at you lovingly. Love is a strange feeling. You can immerse yourself in love, yet you feel that you are floating in the air. Love leaves you feeling anxious, but you find yourself bounding with joy. With time, love matures into a mellow relationship. The sparks may not fly thick, but love manifests itself in small gestures. The warm embrace, the tender touch, and the unspoken sacrifice are all manifestations of mature love. She may not necessarily say it to you every day, but her eyes will reveal her devotion. You must reciprocate by sharing your feelings too. Let your sweetheart know that you love her very much. These love quotes for her will sweep her off her feet. Mesmerize her with words of tenderness. These love quotes for her will remain etched in her memory and cement your relationship forever. If you wish to marry her, use these love quotes to make a creative proposal. If you are already married to the woman of your dreams, you can use these eloquent love quotes for dramatic effect. She may scoff at you, but inwardly, she will be pleased. Love Quotes Dave Matthews BandThe space between your heart and mine is the space we’ll fill with time.Elizabeth BrowningLove doesn’t make the world go round, love is what makes the ride worthwhile.Honor de BalzacWhen women love us, they forgive us everything, even our crimes; when they do not love us, they give us credit for nothing, not even our virtues.Katharine HepburnLove has nothing to do with what you are expecting to get only with what you are expecting to give which is everything.Lady Marguerite Gardiner BlessingtonA woman’s head is always influenced by heart; but a man’s heart by his head.Louisa May AlcottGirls are so queer you never know what they mean. They say No when they mean Yes, and drive a man out of his wits for the fun of it.Honor de BalzacWhen women love us, they forgive us everything, even our crimes; when they do not love us, they give us credit for nothing, not even our virtues.Robert BurnsBut to see her was to love her, love but her, and love h er forever.Lord ByronLike music on the waters is thy sweet voice to me. F. Scott FitzgeraldI love her and thats the beginning and end of everything.Andre GideI wished for nothing beyond her smile, and to walk with her thus, hand in hand, along a sun-warmed, flower-bordered path.Lord ByronShe walks in Beauty, like the nightOf cloudless climes and starry skies,And all thats best of dark and brightMeet in her aspect and her eyes...Victor HugoWhat I feel for you seems less of earth and more of a cloudless heaven.Gretchen KempThere’s this place in me where your fingerprints still rest, your kisses still linger, and your whispers softly echo. Its the place where a part of you will forever be a part of me.George MooreThe hours I spend with you I look upon as sort of a perfumed garden, a dim twilight and a fountain singing to it. Other men, it is said, have seen angels, but I have seen thee and thou art enough.Oliver Wendell HolmesLove is the master key that opens the gates of happiness.

Business1 Assignment Example | Topics and Well Written Essays - 500 words

Business1 - Assignment Example In any of the two instances, you shall contact our customer care at the outlet in which you experience the inconvenience and a voucher shall be offered instantly. There shall be no need to proof the inconvenience, as the customer care agent will be able to verify the details. The service guarantee ensures that customers get time value for their money and that the company meets customer’s needs. These add value to the quality of products that we offer in differentiated packages. Tax and Brown authored the article, ‘Recovering and learning from service failure,’ which Sloan Management Review published in the year 1998. The authors, based on empirical study, explain the role of effective customer relationship management on profitability of organizations through establishing customer loyalty, customer satisfaction, and increasing revenues. The authors argue for significance of customer relationship management and recommend a shift from offensive marketing strategies for attracting new customers to defensive customer retention strategies. The article is important because of its informative content that is vital to organizations in perfect competition markets. High-level competition that technology facilitates has led to exploration and exhaustion of offensive marketing strategies that are common among competing organizations. Consequently, focus on offensive marketing strategy may be ineffective and therefore a waste of resources. The article howev er offers a solution to this problem through customer relationship management and is therefore important to organizations’ managements. The ideas of inevitability of customer dissatisfaction and the service recovery process are the most useful information from the article. Acknowledging that customers may be dissatisfied, at some points, forms a basis for willingness to resolve customers’ concerns while the process enlightens and empowers towards

Programme and Project Management Essay Example | Topics and Well Written Essays - 5000 words

Programme and Project Management - Essay Example This paper is aimed at developing a comprehensive understanding of the concepts of strategic project management and its roles in the modern project management context. The paper presents a review of various studies in order to incorporate a precise and detailed study of strategic project management under the literature review segment. It moves forward to analyze a case in an organizational context of use and application of strategic project management so as to align the theory better with the practice and gain practical insights into the theoretical study. The second part is a case study of strategic project management implementation in respect to Marathon Oil Company. The case tries to understand factors responsible for success of the communication and brand building project adopted by the company, thereby connecting the theory with practicality. According to Callahan and Brooks (2004), Strategic Project Management is the appropriate and fitting use of all kinds of project management tools, knowledge and skills, that these deliverables of the project contribute towards company goals and strategic company objectives in a manner that can be easily measured. SPM or Strategic Project Management also takes into account the manner of company’s business and allows scope for undertaking fewer risks so as to gain significant payoffs. However, apart from this, the most important aspect of SPM is that senior leadership has to be involved in selection, definition and prioritization of projects that are undertaken in a company. Hence, strategic project management can be further defined as the process of making selections, measuring and managing outcomes of a project, which in turn ensures optimal outcome of a project. All projects that are undertaken by a company to meet a designated set of criteria are established by organization al leadership, which together makes sure that they are well-aligned with the strategic organizational